Who We Support
Compliance built for care delivered in people's own homes.
Keep dispersed community teams working to one approved standard, with evidence captured at the point of care rather than reconstructed before an inspection.Domiciliary care is judged on what happens in someone's living room, not in your office. MW Compliance Hub gives home care providers a single controlled set of policies and procedures, a live view of visit-level risk, and inspection evidence that assembles itself as your carers work.
Compliance challenges
What makes this difficult.
Lone working and dispersed teams
Staff work unsupervised across a wide geography, so practice drifts between rounds and supervision evidence is hard to gather.
Missed and late calls
Call monitoring exceptions must be investigated, actioned and evidenced — regulators expect a closed loop, not a log.
Medication administration in the community
MAR chart errors are the most common source of notifiable incidents in home care and demand rapid audit and follow-up.
High turnover and rapid induction
New carers must be competent and evidenced as competent before their first solo visit.
Care plans that age quickly
Needs change between reviews, and unrecorded change is the root of most safeguarding findings.
How MW Compliance Hub helps
The modules that carry the work.
Policy Centre
One approved home care policy set, issued and acknowledged by every carer on their phone.
View moduleProcedure Library
Plain-language visit procedures your carers can open at the door.
View moduleCompliance Centre
Regulation-mapped evidence for the fundamental standards that apply to community services.
View moduleAudit Centre
Spot-check, MAR and care plan audits scheduled by round and by supervisor.
View moduleAction Centre
Every missed call or medication exception becomes an owned, dated action.
View moduleRisk Management
Environmental, lone-working and moving-and-handling risk assessments per service user.
View moduleIncident Management
Structured reporting and notification tracking for community incidents.
View moduleSafeguarding Centre
Concern-to-referral workflow with local authority timelines built in.
View moduleStaff Training Matrix
Competency and refresher tracking across a mobile workforce.
View moduleEvidence Centre
Inspection evidence organised by quality statement, not by folder.
View moduleKPI & Analytics
Visit compliance, incident and training trends in one weekly picture.
View module
Consultancy support
Expert help alongside the platform.
- CQC registration
- Statement of purpose, policy set and Registered Manager interview preparation for new domiciliary agencies.
- Mock inspections
- A full community-service inspection rehearsal, including carer interviews and record sampling.
- Governance reviews
- Independent review of your call monitoring, medication and supervision governance.
- Policy development
- Bespoke policies for specialist packages such as live-in care or complex community support.
- Improvement plans
- Costed, sequenced plans where call compliance or medication practice is falling short.
- Registered Manager support
- Ongoing mentoring for managers running multiple rounds without a deputy.
- Inspection preparation
- Evidence pack assembly and rehearsal in the weeks before an inspection.
Sentinel AI
Real-time guidance grounded in your own documents.
- Answers carer questions about your own policies and procedures, in your own wording.
- Suggests what evidence is missing before an inspection of a community service.
- Drafts documentation such as supervision notes and audit summaries for a manager to review.
- Guides staff through your escalation and safeguarding routes at the point of need.
- Retrieves organisational knowledge — the right procedure, from the right version, instantly.
Sentinel AI supports professional judgement and your organisation's own procedures. It does not replace clinical advice, regulatory decision-making or emergency services. In an emergency, always follow your escalation policy and contact the appropriate emergency service.
Outcomes
What changes for your service.
- Improved governance across dispersed rounds
- Better inspection readiness with evidence gathered continuously
- Stronger compliance with medication and call-monitoring standards
- Reduced operational risk from lone working
- Improved carer confidence at the point of care
- Greater oversight for owners running multiple branches
FAQs
Questions we are asked most.
Ready to strengthen domiciliary care providers?
Speak to a consultant about your service, explore the platform in detail, or review pricing for your size of organisation.
Supporting regulated care providers across England.