Product
Feedback Surveys.
Ready-made surveys for people using the service, families, staff and professionals, with automatic analysis and inspection-ready reporting.
Capture the voice of people you support
Regulators expect evidence that you listen and act. Send surveys by link or QR code, collect responses anonymously, and get an instant analysis of themes, sentiment and trends you can present as evidence.
- Evidence of co-production and listening
- Early warning of quality concerns
- A credible 'you said, we did' story
Capabilities
What's included.
Survey templates
Service user, relative, staff and professional surveys written for regulated care.
Anonymous responses
Increase honesty and response rates with anonymous collection.
Theme analysis
Sentinel groups free-text responses into themes and flags concerns.
Benchmarking over time
Compare rounds and evidence improvement.
You said, we did
Turn feedback into tracked actions and publish the response.
Shareable reports
Export a report for your board, commissioners or inspector.
Who it's for
Recommended for these services.
Questions
Frequently asked.
How do people respond?
By link, email, or a printed QR code displayed in the service. No account is needed.
Can I write my own questions?
Yes — every template is editable and you can build surveys from scratch.
Also explore
Works better together.
Need expert help?
Book an MW Compliance Hub consultant.
When the software isn't enough, our specialists step in — CQC registration, mock inspections, policy authoring, incident response and executive advisory.