Engagement
Complaints Management.
Log, acknowledge, investigate and respond within statutory timescales, with themes fed into quality improvement.
Complaints handled to timescale, every time
Log, acknowledge, investigate and respond within statutory timescales, with themes fed into quality improvement.
- No missed response deadlines
- Complaints that improve the service
- Evidence of a responsive culture
Capabilities
What's included.
Statutory timescale tracking
Investigation and response templates
Theme analysis across complaints
Learning linked to the Action Centre
Also in this area
Engagement
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